Shipping issue

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  kendogbassin · Member · May 17, 2018 at 4:18 pm

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  When someone tries to make an order, the shipping part says “there are no shipping methods available”

  Then when I try and contact customer support, they try and charge me $99 to fix. Why would I pay for THEIR issue? Please help.

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · May 18, 2018 at 2:43 am

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  hi,

  Your website does not look like it is hosted on WordPress.com.
  We’re able to help only with websites hosted on WordPress.com.

  To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

  WordPress.com vs. WordPress.org

  You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
  https://wordpress.org/support/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Your hosting provider customer support may also be able to help you.

  Hope this helps

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  staff-zinnia · Staff · May 18, 2018 at 10:57 am

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  Hi kendogbassin – If you are using the WooCommerce plugin you’ll find support via the support tab at https://woocommerce.com/