Shipping Label Refund

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  pgmediapub · Member · Jun 18, 2020 at 11:16 pm

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  I purchased shipping labels on 1/31/2020 of this year and then experienced some life changing stuff. Now that i am ready to use these labels are they still good? or can I get a refund and reissue them. My original website crashed so I cannot go onto the platform and do it from the back end. Just looking for some assistance

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  fstat · Staff · Jun 19, 2020 at 7:57 am

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  Hi there,

  I see that you have a valid credit card connected to your account and therefore you should be able to generate new shipping labels.

  To get more support regarding this, please contact the WooCommerce support team at https://woocommerce.com/contact-us/

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  pgmediapub · Member · Jun 27, 2020 at 1:56 pm

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  Hi there!

  I hope your day has gotten off to a great beginning!

  Thank you for taking the time to reply to my inquiry.

  I went inside of my wordpress dashboard and looked under the billing history tab.

  That’s where all of my purchases are indeed listed; however, the only option I am given is to view & print the receipt.

  The website that I originally purchased the labels through, no longer exists.

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  staff-doublebassd · Staff · Jun 27, 2020 at 4:47 pm

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  Hi there,

  Okay, our WooCommerce team would be able to further assist you with this as this forum only provides support for WordPress.com hosted sites. Please reach out to the team at https://woocommerce.com/contact-us/

  Thanks,