Shortlink Problems again
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In Feb. it was buried to low, then amightywp
Happiness Engineer showed me a way to grab it.Now see below his fix.
amightywp
Happiness Engineer
Feb 3, 2015, 10:43 AMHi there,
Rachel is out for a few days so I am taking over a few of her tickets.
I just did some testing by setting my chrome browser to the same dimensions as the one which you used to write in, and I can see what you mean about not being able to see the shortlink.
I’m not sure what kind of device you’re using, but if you can expand your browser window down a bit further, or even zoom out a bit (use Ctrl and the plus/minus button to zoom in and out), then you should be able to see the entire menu.
End
And his suggestion worked but Now when you go to it to copy, it flips off fast and doesn’t let you copy. In both browsers of Opera and Firefox same thing. I’m not going to download another browser. This always was the problem with Firefox. Had no problems with Opera until WordPress changed the side menu and put the shortlink at bottom, it use to be on top.
I realize you can go to edit and get it there but a pain in the a** way to get it.
So can somebody please fix this. Like I said you can click on the shortlink and it turns blue but when you click copy it disappears and you cannot copy.
Please don’t ask me to take snapshot of page. I’ve tried via instructions and still cannot succeed in doing it.
The blog I need help with is: (visible only to logged in users)
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Okay I see you are referring to this earlier thread https://en.forums.wordpress.com/topic/shortlink-is-now-missing?replies=22#post-2249750 And, I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hey there! Can you confirm for me what type of device you’re using? A tablet or a phone? Or are you on a computer? And are you using a touch screen or do you have a trackpad or mouse attached that this is happening with?
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Desk top wired computer. Only thing I’ve ever had and used. everything was fine with that shortlink until about a week to 10 days ago.
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Thanks for the info! I haven’t been able to reproduce this behavior. Have you quit your browser recently? It may need to be restarted.
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I restart it everyday as I don’t leave my computer on (I clear the cache and close the browser . The shortlink disappears FAST when you go to click copy. Both in Opera and Firefox. It always did this in firefox all the time and was never fixed. I switched to Opera and had no problems, Now it’s happening in Opera.
I’m not going to keep downloading every browser out there.
As I said wordpress changed the side bar and buried this shortlink at very bottom when it was always on top. amightywp
Happiness Engineer showed me how to use the Ctrl and the plus/minus button to zoom in and out) and that was the only way I could then see and capture it.It worked fine then as usual all of a sudden stopped being fine. Now you can’t copy at all.
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Thanks for following up! That sounds super frustrating. I definitely want to get that fixed up for you.
I just read through your thread with Rachel and Ash. Can you confirm for me what version of Windows you’re running so I can do some more testing?
It sounds like the dropdown menu is losing focus in the browser for some reason. I don’t want to make you install more new browsers, as it sounds like there may be something happening system-wide.
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We are having the same issue across all browsers and all members
Any eta on when this will be fixed
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@zombierecords – Can you tell me what devices, operating systems, and browsers you’re using? Is it a touch screen or a mouse? Are you single clicking or double clicking?
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shawnajroberts
I am still on Windows XP but I cannot put the problem on the computer as I was at a friends who had windows 7 and also has several browsers including Opera and the result was the same.
Again with Firefox this shortlink was always a problem and that was way before they even changed the sidebar, like over a year ago. When trying to copy it, it flipped off. But on Opera no problems.
Then WordPress changed sidebar recently and took it from the top placing it at bottom actually too low. You already saw the fix from your staff so won’t reiterate.
So it was working, one day OK copying it, then the next time about a week it starting flipping off on Opera when trying to copy. It can’t be the computer not when on friends with more upgraded one it still us a problem.
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Alright. I reread your posts because I was still having trouble reproducing. I thought you meant when you click on the shortlink, the dropdown menu disappears. I see now that you meant after you click on the shortlink you right click to copy, and that’s when the dropdown menu disappears.
I’ve passed this along to our developers. In the meantime, once you’ve highlighted the shortlink, press Ctrl + C on your keyboard. This will copy the link without you having to right click. :)
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They still need to Raise the shortlink. You know on my main page it’s OK, visible but on an individual blog it’s buried too low. That’s why amightywp Happiness Engineer said use Ctrl and minus button. So they need to fix this too. If you can see it on main page you should be able for it to be completely visible on separate blogs.
Thanks for the Ctrl + C .
Hope they fix everything!!!
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