Should I pay again when I change my name domaine ?!

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  sophieescobarcoachsportif · Member · Apr 10, 2018 at 2:07 pm

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  Hello,
  I made a mistake when i created my name domain….
  So i would fix it and choose a new one.
  I follow every step: entered my personal information, phonenumber, adress …
  But wp asks to pay again ?! Why?! I mean i already pay a plan for my first domaine..

  If i will could you explain to me how to delete my first plan because I can’t do it on Manage Purchase..

  Thank you :)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 10, 2018 at 4:18 pm

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  Did you carry through and you use the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?

  Did you also cancel auto-renew https://en.support.wordpress.com/manage-purchases/#auto-renew?

  Canceling and refunding purchases
  There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  Canceling domains
  It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  If you want Staff to investigate you must provide specifics.

  What is the URL of the domain?
  Which wordpress.COM plan did you purchase?
  Which wordpress.COM site did you purchase it for?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  staff-zinnia · Staff · Apr 10, 2018 at 4:28 pm

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  Hi –

  I’ll be happy to help. What is the domain that you registered?