Sign-in issues

  • Unknown's avatar
    gallegowildcatblog · Member ·

    Some of my students for our school can’t sign in because they forgot their passwords and when they try to create a new password, it does not allow them because it shows the email is already recognized. How do I get their emails out of the system?

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  • Unknown's avatar
    musicdoc1 · Member ·

    Hi,

    It’s unnecessary to change an email address in order to change an account password. See the Change Your Password section of the Passwords support page.

    when they try to create a new password, it does not allow them because it shows the email is already recognized.

    I don’t know why this would happen. Are you sure they are following the instruction in the “Change Your Password” section correctly?

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