Sign in problemd

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  gillarbuthnott · Member · Nov 11, 2020 at 11:05 am

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  Can’t sign in to my account on my laptop, though can access it on my phone. Have tried clearing cache and cookies. O am using Microsoft Edge.
  Please help!

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  fstat · Staff · Nov 11, 2020 at 2:27 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

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  gillarbuthnott · Member · Nov 11, 2020 at 5:07 pm

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  It’s gillarbuthnott.com

  Thanks

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  staff-totoro · Staff · Nov 11, 2020 at 9:45 pm

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  Hi there,

  The site gillarbuthnott.com appears to be a self-hosted WordPress (also called “.org”) site hosted on 123-Reg Web Hosting and not a site hosted on WordPress.com.

  To clear up any confusion, WordPress.com and WordPress.org (the version 123-Reg uses) are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

  However, if you have access to the server control panel through the host for your site, it is always possible to regain access to a self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You may also wish to contact your hosting support team for direct assistance; they would be in the best position to help.

  Hope that points you in the right direction,