Signing in trouble

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  nancyrobertsonfba395d366 · Member · Feb 21, 2019 at 9:22 pm

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  Hello, I am having difficulty signing into my foundation’s website – http://www.gracechildren.org

  I am the President and CEO of the Foundation, however the creator and administrator of the account has left. Before she left the username and email was changed to our admin account, however, that username and email address are not working. Please advise. Thank you very much. All the best.

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  arvindsinghu · Member · Feb 22, 2019 at 10:07 am

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  Hi @nancyrobertsonfba395d366,

  Your site gracechildren.org is using the self-hosted version of WordPress.

  These forums are for WordPress.com hosted sites only :) https://en.support.wordpress.com/com-vs-org/

  However, you can reset your password if you have access to your hosting :) How to Change Your WordPress Password using phpMyAdmin. , if not then contact your host(Siteground).

  Thanks !!!