Silversandstudio.net expired and my site gone?

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  sylvithia78 · Member · Aug 31, 2020 at 6:21 pm

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  Help? Thanks . . .

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  slantedplanet · Member · Aug 31, 2020 at 6:27 pm

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  Hello!

  Domain recovery requires staff assistance. I will flag your thread for staff attention by adding a modlook tag.

  Here is a link that provides more information about domain expiration and what you can expect:
  https://wordpress.com/support/domains/domain-expiration/

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  themagicrobot · Member · Aug 31, 2020 at 6:32 pm

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  This account was created 6 months ago. Are you sure this is the correct account associated with your domain?

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  sylvithia78 · Member · Aug 31, 2020 at 7:43 pm

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  Oh – thanks – I did use Sylvithia78 to log in from google but my main email for the account is (email visible only to moderators and staff). I also have (email visible only to moderators and staff) – pretty sure the domain was with (email visible only to moderators and staff). but I can’t log into WP with it.

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  staff-doublebassd · Staff · Aug 31, 2020 at 8:51 pm

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  Hi there,

  Do you still have access to your yahoo email and forgot the password?

  If you don’t have access to your account or forgot the password, you can request a new password by entering your email address here:

  http://wordpress.com/wp-login.php?action=lostpassword

  Please carefully follow the instructions. You’ll receive an email during the reset process, so make sure that you read it for instructions. If you don’t receive the email right away, check your spam folder, as well, because the confirmation email can end up there.

  Once you’ve reset your account password, you can see our suggestions for choosing a strong password here:

  http://en.support.wordpress.com/selecting-a-strong-password/

  Once logged in, you can reset the password here:

  https://wordpress.com/me/purchases

  Cheers,

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  sandytolman · Member · Sep 1, 2020 at 12:59 pm

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  Hello & thank you so much. Getting a new password for my (email visible only to moderators and staff) username worked. I am in! Thank you!

  Also I upgraded my account to the next level and put in new credit card info.

  Can I see if the domain silversandstudio.net can be renewed still or not?

  I guess if it cannot be renewed I will need to register a new domain through you?

  Thanks again!

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  staff-ozmodiar · Staff · Sep 1, 2020 at 2:13 pm

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  Howdy,

  So, you should be able to go to https://wordpress.com/me/purchases/ then select the domain, and see a “renew” button for silversandstudio.net.

  Let us know if you have any trouble.