Since Jetpack connected my sites to WordPress.com, I cannot access my Multisite Dashboard anymore

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  pattymackz · Member · Jun 16, 2017 at 8:02 pm

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  Hi
  I need to access my Multisite dashboard in order to upload some plugin nit found on WP site.
  But, since Jetpack connected my sites to WordPress.com, I cannot access my Multisite Dashboard anymore, meaning that I can only add new plugins through WP.com site.
  How can I have my access back ?
  Thanks
  Gerald

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  terrybrownell · Member · Jun 27, 2017 at 7:36 am

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  Hello, and sorry for the late reply.

  I’m going to flag this for admin staff, I’m sure they can help you.

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  gemmacevans · Member · Jun 27, 2017 at 9:26 am

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  Hi Gerald,

  But, since Jetpack connected my sites to WordPress.com, I cannot access my Multisite

  Please contact Jetpack Support from this page:

  Contact Support

  They should be able to give you some advice about what to do next.

  Best of luck getting this sorted!

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  pattymackz · Member · Jun 27, 2017 at 1:00 pm

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  Hi
  Thank you both for your answers.
  As nobody seemed to be able to help, I kept torturing my brain and finally had a (bright) idea and tried it: I unchecked the box “Enable the WordPress.com toolbar” in Jetpack settings… et voilà!
  That setting works well on a single site install, but does not take multisite installations into consideration and blocks the access that we need.
  This is not the first time that I run into problems specific to multisite intalls; Jetpack is not very good in thinking about us, poor users of this type. Ha.

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  gemmacevans · Member · Jun 28, 2017 at 8:07 am

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  Hi Gerald,

  I’m glad you found a solution! Yes — for a multisite you will want to use the standard WordPress toolbar rather than the one in Jetpack settings.