Since we purchased the upgrade the web is messed up
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And when I try to log into worldpress the website is gone. Can you help us with this?
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello there,
Many thanks for reaching out.
Are you able to confirm the URL of the website that you need assistance with please?
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Hey there, because the site does not use our services, I can’t tell what kind of upgrade you made, but can you contact the company you purchased that upgrade from? I am guessing they will have the most context and be best able to help you.
Otherwise, I’d recommend reaching out to your host or backups service provider so you can restore to a working version of the site.
Going forward, these forums are primarily for site that use our free hosting. Our paid managed hosting plans get support so long as you’re logged into the right account. There is another set of forums for the free WordPress software. You can find that here:
https://wordpress.org/support/forums/And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. We provide SSL hosting, maintenance, security, and direct support for our paid plan users. Let us know if you have any questions about our services!
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It was you actually. We were actually able to log in yesterday we found the website but there was some upgrade that messed up the ratio and the color of the web. Was this a problem with elementor or with worldpress itself.
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It was you actually.
It doesn’t appear so. Your site is over there at GoDaddy so you’ll need to reach out to them, or register an account and ask for advice at the .org support forum link provided earlier by @supernovia
Domain:care4yourhealth.org
Registrar:GoDaddy.com
Name Servers:
ns11.domaincontrol.com
ns12.domaincontrol.com
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