Single Image didnt open

  • Unknown's avatar
    jananashvilil10 · Member ·

    I use the Single images widget on a single product, I have it set up with jetwoobuilder, the problem is that when I open a product photo as a user, the product photo does not open and a small bar appears above. When I turn it off and on again, the photo opens and works normally, but all I have to do is reload the site, and it starts again. When I open a single product with Elementor, the photo usually opens fine without any problems. on the first picture you can see, how its loaded when you try first open the picture, and then when you close it , and reopen again , you can see , its worked normally . i think it is JS problem, but i cant find where is complicated

    The blog I need help with is: (visible only to logged in users)

  • staff-raypatrick · Staff ·

    Hi there!

    Thanks for reaching out and for sharing those screenshots.

    Since your site isn’t hosted on WordPress.com, we’re limited in the hands-on troubleshooting we can provide here. For more in-depth help I recommend contacting the developers of JetWooBuilder directly. They’ll have the best insight into how the single images widget interacts with other elements on your site.

    I’d also try reaching out on the WordPress.org support forums since there may be others in the community familiar with this same issue.

    That said, here are a few general things worth checking:

    • Try temporarily deactivating other plugins (especially any related to lightboxes, lazy loading, or image optimization) to see if the issue persists.
    • Since you suspect a JavaScript issue, browser developer tools (Console tab) might show errors when the image fails to load. This can help pinpoint the source.
    • If you’re using any caching plugin or CDN, clearing the cache after changes can sometimes resolve loading quirks.

    I hope that gives you a starting point! Best of luck sorting it out.

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