Site admin locked out

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  garethoharris · Member · Jan 2, 2020 at 5:35 pm

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  I am editor of a basic WordPress site but the administrator is currently locked out and unable to gain access without the required proof of ownership. How can we resolve this as we urgently need to fix some issues – and I don’t have the required access permissions.

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  supernovia · Staff · Jan 4, 2020 at 6:47 am

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  Hi @garethoharris, is the site you’re trying to log into hosted here with us? If so, here’s how to regain access:

  Recover Your Account

  If you’re trying to access an installation at another host, I’d recommend asking your host for help with these steps:
  http://codex.wordpress.org/Resetting_Your_Password

  Can you send a link to the site if you need more help? We’ll use that to point you in the right direction. Cheers!