Site appears broken and cannot access my dashboard

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  cirillo33 · Member · Nov 1, 2020 at 11:01 pm

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  Error details: An error of type E_Error was caused in line 71 of the file / home1…

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  fstat · Staff · Nov 2, 2020 at 10:52 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  cirillo33 · Member · Nov 2, 2020 at 5:05 pm

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  http://www.vitasanasupplements.com

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  staff-blorbo · Staff · Nov 2, 2020 at 7:17 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  cirillo33 · Member · Nov 2, 2020 at 10:12 pm

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  Thank you, is there a way that I can reset my username and login?
  I’ve tried the traditional way and it says it doesn’t recognize my username.

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  staff-blorbo · Staff · Nov 2, 2020 at 10:19 pm

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  They have some options for you at https://wordpress.org/support/article/resetting-your-password/