site blank after update

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  heidiforbesoste · Member · Feb 4, 2016 at 10:37 pm

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  I clicked to update the plugins and navigated away (on another tab). When I went back the page was blank and now the site cannot be found even from the wordpress.com page. forbesoste.com Please advise

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  timethief · Member · Feb 4, 2016 at 10:40 pm

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  Hi there,
  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  timethief · Member · Feb 4, 2016 at 10:41 pm

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  forbesoste.com is hosted by One.com
  WHOIS: Click Here
  IP Address: 46.30.211.225
  Name Servers:
  ns01.one.com
  ns02.one.com

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  heidiforbesoste · Member · Feb 5, 2016 at 12:04 am

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  From WordPress.com states that site cannot be accessed. One file manager of host One.com cannot access Posts or Pages. Please help. My website forbesoste.com is BLANK

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  timethief · Member · Feb 5, 2016 at 11:21 pm

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  Please note what I already posted above. https://en.forums.wordpress.com/topic/site-blank-after-update?replies=4#post-2555734 That site is not hosted by wordpress.COM and we cannot help you. Post to http://wordpress.org/support for help or contact your web host directly.