Site blocked by Register error

  • Unknown's avatar
    zetheons1 · Member ·

    My site is blocked now with this message. It started to appear after installing mega menu plug in.

    I can’t now access the site via wordpress admin and tried using ftp to switch off the plug ins but having no luck connecting.

    Site was fine a few hours ago and I am sure it’s the new plug in.

    Any suggestions?

    Cheers

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    zetheons1 · Member ·

    Anyone able to help!? Website is unusable…

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host thcp.org.uk on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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