Site cannot be accessed

  • Unknown's avatar
    igersbirmingham · Member ·

    Hi, hoping someone can help please. Our website is down (external visitors get a message saying “Forbidden. You don’t have permission to access / on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”). When we log in to wordpress we get a message saying “This site cannot be accessed. Upgrade for full site back ups”. Other than upgrading, what can we do?!

    Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, you’ve posted to the support forum for site hosted by WordPressdotcom. It looks like your site at igersbirmingham.co.uk is hosted with 1&1. Have you tried contacting your web hosting provider’s support for assistance?

    Just to clarify, this support forum assists users of WordPressdotcom hosted sites and the guidance provided here may not be relevant to DIY WordPress.org sites hosted with an external hosting provider (e.g. Bluehost, GoDaddy etc.). For more information on the differences: https://en.support.wordpress.com/com-vs-org/

    In general, if you need help with a site using the open source WP (org) software you’ll want to head over to https://wordpress.org/support where they likely have more experience with the type of issue you are experiencing.

    Best wishes.

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