Site cannot be accessed
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Today when I tried to login into WordPress to update plugins for Greenhurstnursery.net there were a ton of error messages that were above the login and it would not allow me to login. It directed me to clear my cookies, so I did that and nothing changed. I went in to check the status of our .htacess file in Dreamhost’s FTP because our newsletter link was also not working. I put the correct information in that we have used since we started the website…now I am getting this error
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, (email visible only to moderators and staff) and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request
Please please help me I cannot figure out what to do next :(
Thank you
The blog I need help with is: (visible only to logged in users)
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Howdy.
This forum is for sites hosted at WordPress.com, not WordPress sites hosted elsewhere.
If you’re getting errors when trying to use FTP, this sounds like a problem with hosting, rather than WordPress. Have you emailed the server administrator as shown in the error message, or contacted Dreamhost support?
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Hello-
Thank you for you response.
The site is hosted by WordPress I control the site with WordPress. We have a newsletter that connects to Dreamhost, but the enitre website is down which is through WordPress. I was having problems before I attempted to fix the newsletter link. It wouldn’t even allow me to login to WordPress account to edit the pages or update any of the plugins. The server administrator email is me :)
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This appears to be yet another Jetpack support issue. Below is my copy and paste answer.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. Therefore, you may want to share you solution on the Jetapack support forum at WordPress.ORG.
re: Jetpack support
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-serviceSee also this guide to Disconnect Jetpack Sites http://en.support.wordpress.com/disconnect-jetpack-sites/
Also note that for WordPress.ORG issues, if you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.
Lastly, if you feel that you need wordpress.COM support Staff assistance then know that wWhen we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to the thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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When you set the site up, did you set up WordPress on Dreamhost, or did you create the site here on WordPress.com?
When I checked the WHOIS for the domain name, it says that it’s using Dreamhost name servers, which would usually mean that it’s hosted there, using the WordPress software from WordPress.org.
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Ok thank you for your help. I am reaching out to Jetpack. I am still a little new to this whole world. Can you explain to me how it is hosted by Dreamhost but everything I do for the website is through WordPress?
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The website was created before me. It is a business that I work at and I have just been maintaining it, but did not create it.
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The article on .com versus .org explains it fairly well. WordPress is a platform for websites that can be hosted anywhere. WordPress.com allows folks to create sites without the need to deal with everything that’s under the hood, so to speak.
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And Jetpack is a way to get the features of WordPress.com out to WordPress sites hosted elsewhere, as Timethief noted above.
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Thank you both so much for all your help. I will continue to contact Dreamhost and hopefully that will solve my problems. At the end I will have learned a lot…even if it is stressful :) Thank you again
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No worries at all, @timethief. Sorry I didn’t see them earlier. We can use all the help we can get around here, yes? :)
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