Site Cannot Be Accessed, and Plug ins and Media Library Issues – Modlook
-
Hello,
My company’s site: https://www.platinumpetsusa.com is having issues in Jetpack. It gives me a red exclamation mark with the message “the site cannot be accessed”.
Also when I go into the wordpress back end to manage my site, my stats won’t load, neither will my media library, and I am unable to update my plug-ins without getting an error message and a string of code.
The site appears fine and functional on the front end. Please advise.
The blog I need help with is: (visible only to logged in users)
-
This is the code I receive when I try to update the plug-in: Update Failed: {“success”:true,”data”:{“update”:”plugin”,”slug”:”jetpack”,”oldVersion”:”Version 5.2.1″,”newVersion”:”Version 5.3″,”plugin”:”jetpack/jetpack.php”,”pluginName”:”Jetpack by WordPress.com”}}
-
platinumpetsusa.com is hosted by GoDaddy.com
Name Servers:
ns28.domaincontrol.com
ns27.domaincontrol.comThat site is not hosted by wordpress.COM. It is not on our servers.
This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Hi there,
The Jetpack debug page shows me your Jetpack version is now 5.3, so it looks like you got this working?
If you still need help with this, or you need help with Jetpack in future, please contact the Jetpack team directly at the links @timethief provided above, as they’ll be better able to help you with that plugin.
- The topic ‘Site Cannot Be Accessed, and Plug ins and Media Library Issues – Modlook’ is closed to new replies.
WordPress.com Forums 