Site cannot be accessed, XML-RPC is ok – followers gone?

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  goddessoftouch · Member · May 21, 2018 at 1:36 pm

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  Hi,

  I have been using the free version for goddessoftouch.eu for over a year, had statis and followers there. Today, I log in and dont see any followers or stats + there is a red exclamation mark saying “Site cannot be accessed”.

  I have checked XML-RPC and its accessible, I have been running Wordfence and IP Geo block since the beginning and had no issues, only now – even if I switch off these security plugins, WordPress.com cant connect, shows no followers or historical stats?

  Whats going on please?

  thanks!

  The blog I need help with is: (visible only to logged in users)

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  goddessoftouch · Member · May 21, 2018 at 3:44 pm

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  Hi, I did some more digging and found out that the data has been moved to another URL, where I copied the content of goddessoftouch.eu: https://elitesensualist.com/

  I used duplicator to copy goddessoftouch.eu and move it to https://elitesensualist.com/, but when Jetpack asked me whether its a new separate site, I selected YES.

  Is it possible to transfer all historical stats and followers that are now under elitesensualist.com BACK under goddessoftouch.eu?

  thanks!

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  goddessoftouch · Member · May 21, 2018 at 3:46 pm

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  and also – how do I make the two sites be completely separate, separate stats and followers? Is it done via a cookie or an entry in the wp DB?

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  yoga1103 · Member · May 21, 2018 at 4:34 pm

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  Hi,

  Looks like you transferred all the stats and the followers from one site to another while duplicating the data. You can transfer the followers and the stats using the Jetpack migration tool. Read this helpful guide: https://jetpack.com/support/subscription-migration-tool/

  Visit https://jetpack.me/support/ for Jetpack support.

  Your sites https://elitesensualist.com/ and goddessoftouch.eu are both hosted using WordPress.org software on another host’s servers. Your sites are not hosted at WordPress.com.

  WordPress.com and WordPress.org are different from each other. To understand the difference: https://en.support.wordpress.com/com-vs-org/

  This forum is for WordPress.com sites.

  You can go to the WordPress.org forums here: https://wordpress.org/support/

  – bests,

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  goddessoftouch · Member · May 22, 2018 at 6:38 am

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  Hi , thanks for the info, I thought jetpack support was here too, sorry!

  Will write to Jetpack support then, as I need to migrate the stats too.

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  kokkieh · Staff · May 22, 2018 at 8:29 am

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  @yoga103,

  Just a quick note:

  Looks like you transferred all the stats

  Stats cannot be migrated by site owners, regardless of whether the site is on WordPress.com or a Jetpack-connected site. Migrating stats always require staff help.