Site connection issues

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  listentonina · Member · Jul 13, 2017 at 7:54 pm

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  My site does not appear to be connected. I keep getting a red exclamation mark come up and no changes can be saved.

  The blog I need help with is: (visible only to logged in users)

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  kathyandmango · Member · Jul 13, 2017 at 9:09 pm

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  Hi,
  If this helps I can see your site and various blogs you have posted. It is a lovely site, by the way.

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  timethief · Member · Jul 13, 2017 at 9:16 pm

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  @listentonina

  listentonina.com is hosted by Incapsula
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it. You are posting to the wrong support forum for support for your software. Also be aware of who the web host is for your site and contact them for any hosting issues.

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Jul 13, 2017 at 9:17 pm

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  @kathyandmango
  Hi there,

  If you would like to answer questions here please read this relevant support doc at https://en.support.wordpress.com/wordpress-com-volunteers/