Site Content Gone/Error 404

  • Unknown's avatar
    spencerjayden20 · Member ·

    I went to access my site today and got an error 404 message; I assumed it was because the payment I used for HostGator billing expired so I fixed that & was able to log into my admin site for the blog, but it said the site could not be accessed. None of the pages/content is there, and I can’t access settings either. I’m really hoping there is a way to fix this as I just renewed my domain name and would hate to lose all of the work I put into the site!

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

    For help restoring the site, you would need to contact Hostgator support – https://www.hostgator.com/contact

    Going forward, once restored, you may wish to look to use something Jetpack Back up https://jetpack.com/upgrade/backup/ whereby you could potentially restore the site outside of the hosting provider.

    I hope this helps.

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