Site crashed after new plugin

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  retreatddg · Member · Jul 17, 2022 at 11:51 am

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  Hello, we have added a new plugin and site crashed. We are not receiving e-mail with recovery mode link and can’t access the e-mail manually. We can’t get through our developer so have no idea how to restore it. What can we do?

  The blog I need help with is: (visible only to logged in users)

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  chummypixels · Member · Jul 17, 2022 at 12:08 pm

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  Hi there,

  I see your site(ddgretreat.com) is not hosted with WordPress.com. We are only able to provide support for sites hosted with WordPress.com.

  You can find more information on the difference between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org

  You could also contact the support for WordPress.org on:
  https://wordpress.org/support/forums/

  Best regards

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  retreatddg · Member · Jul 18, 2022 at 4:26 pm

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  Hello,

  Thanks for that.

  Also, since Tuesday (when site was updated to wordpress 6.0.1.)

  our checkout form on our site has stopped working. So no e-mails/booking confirmation mails are being sent out. (all worked perfectly, clients received a copy of booking and we received a copy of new booking)

  Since Tuesday, it has stopped delivering. We have tried changing original admin email and nothing. We tried booking ourselves on the site with many different addresses and no e-mails are being received.

  Through admin, we have tried to re-send copy of booking, nothing.

  Any thoughts what could be causing? is there a plugin that needs updating/installing? or has the new updated version to 6.01.1. messed up with settings?

  any thougths how to fix it? as very worrying for both us and our clients.