Site crashed after plug-in updates

  • Unknown's avatar
    gpelletier5 · Member ·

    Hi there, my site: katecanterbary.com has seemed to crash after i tried updating some plugins yeaterday. I cant log in ti the admin console, i get an Http 500 error.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    neelgajjar · Member ·

    Hi there,

    http://katecanterbary.com/ is hosted on Godaddy which is installation of self hosted wordpress.

    As you told that your are not able to login into admin after updating plugin.
    Kindly disable the plugins via FTP and try to login.
    1. Log in to your site via FTP / File Manager via cpanel.
    2. Navigate to httpdocs or public_html > wp-content > plugins
    3. Find the folder for the plugin that you need to disable.
    4. Right click on the plugin folder and select Rename.
    5. Rename the plugin folder to disabled.[pluginname].
    6. Renaming the plugin folder will stop your WordPress installation from seeing the plugin, and disable it within the site, allowing you to load your site and log in to the Admin Dashboard.

    http://katecanterbary.com/ is a self-hosted installation of the WordPress.org software rather than a WordPress.com-hosted site
    This support forum is designed to help sites hosted by WordPress.com. For more information, you can check out this link: https://en.support.wordpress.com/com-vs-org.

    If you are in need of support for your self-hosted website you may be able to find an support from the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

    Thanks.

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