Site Crashed and Backup/Restore Failed

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  rhubler1221 · Member · Jul 1, 2022 at 6:12 pm

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  Updated some of our plugins, the site crashed. And when we tried to use UpdraftPlus to restore, it failed, and automatically deleted itself. How can I revert the site back to what it was?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  rhubler1221 · Member · Jul 1, 2022 at 6:19 pm

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  Furthermore, all my plugins have disappeared. Could someone please advise?

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  rhubler1221 · Member · Jul 1, 2022 at 6:23 pm

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  Error data:
  /www/wp-content/upgrade/996a9a8b/plugins/wordpress-importer -> /www/wp-content/plugins/wordpress-importer

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  kokkieh · Staff · Jul 2, 2022 at 11:20 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Please contact support for the backup plugin/service you’re using directly for help with this.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/