Site crashed. I think I need Recovery Mode initialized.

  • Unknown's avatar
    awakeninghealthblog · Member ·

    Site completely crashed. Mailchimp for Woocommerce plugin is the issue.

    I’ve disabled all plugins via my hosting provider as well as restoring a previous version of the site from before the Mailchimp for Woocommerce plugin was updated.

    My hoster says that my wordpress plugins are not on automatic update, however a couple of minutes after I restored the site to a previous version, I received an email from WordPress to say that latest version of Mailchimp for Woocommerce has been installed. This has made it all crash again!

    WP sent an email with a link to Recovery Mode so that I can get into the backend of my website, however I get the message ‘Recovery Mode not initialized’. Help!!

    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there. We are unable to help because we don’t host your site awakeninghealth.co.uk directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to access your site’s backend to take a closer look.

    If you have a problem with the Mailchimp for WooCommerce plugin, you need to contact Mailchimp support as they’re the ones who develop and manage that plugin. You can reach them here:

    https://us1.admin.mailchimp.com/support/ecommerce-support/

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope this points you in the right direction.

  • The topic ‘Site crashed. I think I need Recovery Mode initialized.’ is closed to new replies.