Site critical error

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  protaxis01 · Member · Jun 28, 2022 at 4:05 am

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  Good day. Could you please help me i cant access my site since the 4th of June it says my site has critical error. Thank you in advance

  I don’t have a site linked to this WordPress.com account

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  kokkieh · Staff · Jun 28, 2022 at 7:56 am

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  Hi there,

  I don’t see any sites in the account you used to post here. Can you tell us the URL of the site you’re working on?

  Once we know that, we should be able to help with this or at least direct you to the folks who can.

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  protaxis01 · Member · Jun 30, 2022 at 6:42 am

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  Hi Kokkieh,
  Sorry about that, my site is http://www.protaxiscompay.com

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  fstat · Staff · Jun 30, 2022 at 7:29 am

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  Hi there,

  Are you sure that this is the correct domain name? That domain has never been registered.

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  protaxis01 · Member · Jun 30, 2022 at 6:27 pm

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  I have been using the same domain for two years and i purchased the domain through Hostgator and renewed it last year. Could it be possible that I’m hacked ?

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  staff-doublebassd · Staff · Jun 30, 2022 at 6:36 pm

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  Hi there,

  We’re checking the whois and it’s saying that it is currently unregistered:

  https://whois.domaintools.com/protaxiscompay.com

  Was the site hosted with Hostgator as well? If so, I would reach out to them regarding the domain. The domain isn’t connected with us here at WordPress.com.

  Hope this helps.

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  protaxis01 · Member · Jun 30, 2022 at 11:36 pm

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  Yes it was hosted by Hostgator. I would really appreciate that thank you so much

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  staff-totoro · Staff · Jul 1, 2022 at 12:17 am

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  Hi there,

  To clarify, we are not able to reach out to Hostgator on your behalf. They are a competitor I guess you could say. We both offer WordPress site hosted, but we are not connected to one another as companies.

  You can contact Hostmonster support to inquire about protaxiscompay.com by going to this link: https://www.hostmonster.com/cgi/info/contact-us

  Hope this helps point you in the right direction!