SIte critical error
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Please can you resolve my website issues. I constantly get messages from jetpack support saying the site is down. And now I cant access my dashboard to manage my site. please help – thanks Guy
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Thank you for reaching out to us for assistance with your WordPress website issues. I understand your frustration with the site being down and the difficulties in accessing your dashboard. I’d be happy to provide some guidance.
Since your website is hosted by a different provider and uses the free, open-source version of WordPress software, our ability to offer direct support is limited. At WordPress.com, we primarily provide support for sites that are hosted on our WordPress.com managed hosting platform. This means we can only investigate and resolve issues on sites that we host directly.
However, I can share some information about our managed hosting services at WordPress.com. Our managed hosting provides a range of benefits, including enhanced security, performance optimizations, and dedicated support. You can learn more about our managed hosting services here: https://wordpress.com/hosting/
If you’re interested in moving your site to our managed hosting, we offer an easy-to-use migration plugin that simplifies the process. This plugin helps you to transfer your site to WordPress.com with ease. You can find more information about the migration plugin and how to use it here:
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seIn the meantime, for the current issues you are experiencing with your website, I recommend seeking assistance in the community support forums for the open-source version of WordPress. The community forums are a great resource, and the members are well-versed in troubleshooting various issues with WordPress sites hosted by different providers. You can ask for help and get insights from experienced WordPress users here: https://wordpress.org/support/forum/how-to-and-troubleshooting/
I hope this information is helpful and you can resolve the issues with your site soon. If you have any more questions about WordPress.com managed hosting or the migration process, feel free to ask.
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