site deactivated
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My site is down. I think my credit card on file was no longer valid (I had a theft) but I never received an alert. I have now updated my credit card. I would like to 1) reactivate my site 2) make sure that in future any notifications go to my email properly. I can’t get a person and I can’t seem to do this online.
Please advise. ThanksThe blog I need help with is: (visible only to logged in users)
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Hi jmklopp,
The upgrades for nairobiplanninginnovations.com are owned by nairobiplanninginnovations. Please log in to that account (or ask them to do so) and renew the upgrades from the Manage Purchases page — there should be a “Renew Now” link when you click through.
I never received an alert
We would have sent a renewal reminder to nairobiplanninginnovations, not the email address connected to the account you are currently logged in to.
Come back to me if you have any trouble.
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Thanks but I am the manager for Nairobiplanninginnovations and the email should go to me somehow! so I am completely lost on how to access this account.
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Hi jmklopp,
I am the manager for Nairobiplanninginnovations and the email should go to me somehow!
Each WordPress.com uses a unique email address and the renewal email would have gone through to nairobiplanninginnovations, not the address connected to the account you are logged in to now — there is also a chance it may have gone into the spam folder.
I am completely lost on how to access this account.
Please try logging out of WordPress.com, then log back in with the username nairobiplanninginnovations. The password can be reset on the Lost Password page if you are unable to remember it:
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