Site deleted after plugin installed

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  gwenchick · Member · May 26, 2023 at 2:45 pm

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  I just installed an SEO redirect plug in so that I could redirect a page of mine to a new URL. when I got back to my WordPress site after installing, everything was gone. I am unable to access live chat, and I can’t access my plugins because my site does not work so I am unable to delete the plug in I just installed. Anyone have a way I can fix this?

  The blog I need help with is: (visible only to logged in users)

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  staff-arihere · Staff · May 26, 2023 at 9:59 pm

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  Hi there!

  It looks like that redirect plugin you installed is causing a redirection loop, making your site inaccessible. Good news is your site is not deleted – just hard to reach!

  I’ve gone ahead and deactivated the most recently activated plugin, “All In One Redirection”, and that has brought your site back online, so you should be able to access your dashboard and live chat again now.

  If you want to check out other possible SEO plugins with redirection features, a very popular option is Yoast, which offers a Free and Premium version. Their Premium subscription includes 24/7 access to their customer support, too, in case you need help with any set up of the plugin. You can check that out here!

  https://wordpress.com/plugins/wordpress-seo-premium/

  I hope this help!

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  gwenchick · Member · May 27, 2023 at 12:37 am

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  Hi Cuemarie,

  thanks so much for your help! How do I know what plugins to trust? Is this the only way to have a redirect on a page to another URL?

  thanks!

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  staff-doublebassd · Staff · May 27, 2023 at 5:05 pm

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  Hi there,
  
  There is always a slight risk of potential plugin conflict when using a third-party plugin on your site. However, we do have a list of definitive incompatible plugins that you want to avoid:

  

  Plugins » Incompatible Plugins

  in WordPress.com Support

  5 min read

  While most plugins are supported here at WordPress.com, there are some that are not. This page contains a running list of these unsupported plugins and the reasons why. Introduction Sites with a plugin-enabled plan can access tens of thousands of plugins in the WordPress ecosystem. Plugins give your site superpowers, helping you turn your dreams into reality. In the case of many of thes

  To learn more about Plugins and how to install and utilize them on your site, please check out our support page:

  

  Plugins

  in WordPress.com Support

  1 min read

  Plugins are tools that add extra features to WordPress. With an eligible plan, you can add virtually any feature and functionality to your website. Our guides below will show you everything you need to know about plugins. Browse WordPress.com Plugins Get started by exploring our WordPress.com plugins showcase. Install a Plugin This guide will show you

  I would try this redirection plugin as it has solid ratings and although third party, made by a staff member familiar with avoiding conflicts:

  Redirection

  But, there are plenty of plugins to choose from. You mainly want to ensure that they are rated well, are up to date, and are compatible with the latest WordPress version. You will avoid most issues if you find plugins with those criteria. Hope that helps!