site disabled. due to security issues. still being charged premium fees
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I disabled my site and was recently send a automatic billing email for $99. I cannot find the cancel button on my site to cancel the renewal. There had been an issue with my site being compromised which is why I shut it down. In the process of trying to figure out how to cancel the fee, I resigned with the same information, but no premium fee is showing . Can’t figure this one out
The blog I need help with is: (visible only to logged in users)
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It sounds like you will need some Staff help with this. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Your account mlvictor415 – is only two hours old – for the staff to help you the first time, they need the URL of the blog you need help with & the account name.
If they have that they can send an email to the address of record to confirm you want something refunded.
Or you can log in here with the other account and also ask for a refund etc. That extra check is to prevent someone from canceling something out of spite or revenge.
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@mlvictor415 For the account in question, please post the username/WordPress.com site address here and I will be happy to look into this further for you.
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I think I have solved the problem. I will get back to you if I haven’t. the information is louisevictor.com. Thank you. I am trying to link to another address held by wix.com which is louisevictorart.com
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I don’t see any recent renewal transactions on your mlvictor account. I do see a number of upgrades that will be expiring in the next few months, but none are set to auto-renew.
Please let me know if you still need assistance with this.
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