Site Disappeared!

  • Unknown's avatar

    When I log in to WP it says I do not have a site and when I enter the URL I receive this error message. My entire site has completely disappeared out of nowhere, please respond ASAP.

    This site can’t be reachedThe webpage at https://ktcollective.com/wp-admin/ might be temporarily down or it may have moved permanently to a new web address.
    ERR_SSL_UNRECOGNIZED_NAME_ALERT

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar

    Greetings!

    Is your site https://ktcollective.com/? If so, then you can rest assured that your site is still up, I imagine you’ve noticed so already.

    Long story short, your website’s files and data are under your account in ipage.com, assuming my evaluation is correct.

    Right here, you are logged into WordPress.com, a managed-hosting platform. Your site’s data and files are not stored here, as your site isn’t hosted with WordPress.com. Instead, it seems your website is hosted with another provider called iPage, which has a hosting package that includes the WordPress.org software.

    (For more information, click here.)

    To access the backend of your website, logging into your account at iPage should take you to your website’s WordPress dashboard.

    I hope this help! In case I’m wrong, my apologies in advance, and feel free to clarify so that we can provide better instruction!

  • Hello there,

    https://ktcollective.com/ is not hosted with WordPress.com so we are unable to assist with this site.

    I can see a site load when I visit the site, so you may wish to make sure everything ok with regards to the SSL certification of the site.

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