Site disappeared please help
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I noticed my URL had /br/ at the end of it. I went into my settings on wordpress and tried to delete the /br/, which I’m sure was the wrong thing to do but I just created this website yesterday. Now I can not access my website at all. I has completely disappeared and the URL option is no longer in my settings. My website is http://www.alexlifeinstyle.com/br/ and i attempted to change it to http://www.alexlifeinstyle.com
Please help!!
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That site is not on our wordpress.COM servers we cannot help you with it.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.That support is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
I appreciate your reply but I am still confused because the site I log into to manage my account/ post is wordpress.COM. I purchased to domain/web hosting through Bluehost, then went through wordpress.COM to create a blog and post. Something was messed up with my domain through wordpress.com and now I am unable to access my website and the primary site through my account is alexlifeinstyle.com, but that site is linking to an empty bluehost page. I did install wordpress.COM and if that is the issue could you direct me where I can find help. If wordpress.COM and.ORG are different I don’t think I will be able to find help through .ORG since I am registered with .COM
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Hi there,
You can create posts via WordPress.com thanks to the Jetpack plugin that’s installed on your site. But that plugin does not give us full admin access to your site, it only allows you to perform the specific actions supported by Jetpack. So we are not able to help you with this.
I noticed my URL had /br/ at the end of it. I went into my settings on wordpress and tried to delete the /br/, which I’m sure was the wrong thing to do
You are correct. That is the wrong thing to do. Changing your URL in this way breaks your site and locks you out of the dashboard. You will need to access your site’s database via FTP access in your Bluehost account, and manually fix things from there.
You can find the WordPress.org documentation on this here:
https://codex.wordpress.org/Changing_The_Site_URL
For more detailed help, please post in the WordPress.org forums. If you don’t know how to gain FTP access via Bluehost’s control panel, you’ll also need to contact their support for help.
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