SITE DISAPPEARING

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  nancyoconnor1 · Member · Mar 4, 2020 at 5:42 pm

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  Hello my site has completely gone. I don’t know why? Please can you help me thank you – I spent quite a bit of time building it

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  staartmees · Member · Mar 4, 2020 at 5:44 pm

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  What is the URL of your site running on the wordpress.com platform?

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  nancyoconnor1 · Member · Mar 4, 2020 at 5:53 pm

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  nroc.co.uk

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  nancyoconnor1 · Member · Mar 4, 2020 at 8:21 pm

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  Every time I try to access it theres nothing there???

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  themagicrobot · Member · Mar 4, 2020 at 8:35 pm

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  This is WordPress.com so you’re asking in the wrong place. Your site isn’t hosted here. It is on the servers of someone called Livedns. If your site uses the wordpress software you need to register an account and ask for advice at
  https://wordpress.org/support/forums/

  WordPress.com vs. WordPress.org

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  nancyoconnor1 · Member · Mar 4, 2020 at 9:12 pm

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  I know my domain name isn’t through wordpress but the rest of it was… I don’t understand what the problem is. I am registered with WordPress and all my work was on there??? I don’t understand what you’re saying

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  fstat · Staff · Mar 5, 2020 at 7:11 am

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  As @themagicrobot said, your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by Fasthosts. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org

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  nancyoconnor1 · Member · Mar 5, 2020 at 10:14 am

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  I’ve contacted them and they have told me it is as a result of the theme on WordPress? My website was built through wordpress.com so I’m not sure what to do. I have tried changing the theme this morning and it won’t let me

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  staartmees · Member · Mar 5, 2020 at 11:01 am

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  Please read the answer @fstat gave you! Your site isn’t running on the wordpress.com platform but uses the open source wordpress.org. Post your problem on the wordpress.org forum to get help, https://wordpress.org/support/forums/