site dissapeared after updraftplus restore now it redirects to my other site and my wordpress account is gone
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Hi i restored my site using the updraftplus login, then when i tried to check the site it no longer exists and redirects to our other site and now i cant even access the wp-admin page or the dashboard either
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there!
Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.
Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
Thank you!
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jdh.on.ca and mediation.on.ca the first time the jdh.on.ca website and domain dissapeared and kept rerouting to mediation.on.ca, then my isp said to reupload the database again so i did that now the mediation.on.ca domain is gone and the site is linked to the jdh.on.ca domain. and now i cant loginto the dashboard for either one
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However, this page may be helpful in your situation
https://wordpress.org/support/article/changing-the-site-url/
…as it sounds like you have done this incorrectly and caused your site to not operate correctly.
Please remember that any followup questions should be directed towards the forum at:
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hi, i didnt change any of the url or anything, i basically used teh updraft plus plugin on the first website to restore it to a previous version, then the site just dissapeared along with the wordpress dashboard and started rerouting to a second site of our, and when i tried re ploading the database again using the updraftplus login now it just changed the domain name and removed acces to the wordpress account. does all this have to be discussed with the hosting provider
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