Site/domain migration between users

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  arnaule · Member · May 19, 2020 at 9:02 pm

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  Hi!

  I’ve been building this site with another user over a wordpress domain I created. As this is our first time using wordpress and building a site, the other user created accidentally a new site with the final domain we were gonna use.

  Now she has control over that domain, but the completed site is under my control in other domain.

  Even though I gave her full administrator privileges, she cannot change the domain.

  Is there a way to migrate my site so she can assign it the correct domain? Or can she transfer me the control of the domain so I can do it?

  Thanks in advance!

  Than

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  staff-doublebassd · Staff · May 20, 2020 at 1:34 pm

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  Hi there,

  You can do either. However, what is the site URL that you want to use and where is the content currently located that you created? Are you referring to a blog address or custom domain? Please let me know and I will provide the appropriate instructions on how to get the site content and site address together.

  Thanks,

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  arnaule · Member · May 20, 2020 at 4:04 pm

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  Darnell, thanks for your quick answer.

  The site url we want to use is https://ferminestrella.wordpress.com/
  Other user has control over it

  The content is now located at https://ferminestrellaarq.wordpress.com/
  I’ve got control over it

  If both movements are possible I would rather like to transfer the content to the other user so she can use it on the domain she has control over.

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  staff-doublebassd · Staff · May 20, 2020 at 5:32 pm

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  Thanks for the info!

  Yes, these are both blog addresses, so the best way to handle this is to export the site content from https://ferminestrellaarq.wordpress.com/ to https://ferminestrella.wordpress.com/

  So, essentially, you will need to download the posts, pages, tags etc. from https://ferminestrellaarq.wordpress.com/ into a .xml file (which will be compressed into a .zip file). Then, all the other user has to do is upload that zip file to https://ferminestrella.wordpress.com/ It is pretty straightforward. Be sure to not delete https://ferminestrellaarq.wordpress.com/ once you download the .xml file. Keep the site live because the images will be automatically pulled from the old site.

  In order to move your content from one WordPress.com site to another, please visit our support pages on exporting and importing your content.

  Let me know if you have any questions.

  Thanks!

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  arnaule · Member · May 20, 2020 at 10:22 pm

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  Hi, thanks for your help. Already did the export/import. But the page is completely different. I’ll put both public yo you can see them.

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  arnaule · Member · May 20, 2020 at 10:27 pm

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  I cannot make https://ferminestrella.wordpress.com/ public, even though I’ve got administrator rights…

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  staff-blorbo · Staff · May 20, 2020 at 11:22 pm

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  The content is there, but the site uses a different theme.

  You can activate the theme from the site on the second site at https://wordpress.com/theme/hever

  You’ll also need to reconstruct the menu: https://wordpress.com/support/menus/