SITE down

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  csdadmin23 · Member · Sep 23, 2020 at 3:46 pm

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  Upon checking my site I see it’s down.

  I also see the invoice was paid for the domain renewal.

  So I don’t know why amilytreemidwifery.org is down.

  I also see it’s under https://www.whois.com/whois/familytreemidwifery.org

  Before it was under wordpress.com??

  Not sure what is going on.

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  bizanimesh · Staff · Sep 23, 2020 at 4:15 pm

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  Hi there,

  The domain that you have mentioned (amilytreemidwifery.org) and the domain that you have checked (familytreemidwifery.org) are different.

  For familytreemidwifery.org, I can see the following error:

  Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.

  That error typically means a domain is pointed to WordPress.com via the name servers or an A record, but there’s no mapping upgrade to connect the domain to a site on this end.

  Your domain name has been renewed, but your WordPress.com plan still needs to be renewed.

  I have tagged this topic as “modlook” for more details on your existing plan from WordPress staff. They work through all tagged threads every day, replying to the oldest threads first. Someone from the team will get back to you soon. I appreciate your patience and understanding. 🙂

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  csdadmin23 · Member · Sep 23, 2020 at 5:39 pm

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  The domains are the same. I left out the ‘f’ by accident.

  familytreemidwifery.org
  This is the site I’m trying to get back up.
  Why does the wordpress have to be renewed?

  And which wordpress plan do I need to renew?

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  staff-blorbo · Staff · Sep 23, 2020 at 8:01 pm

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  Your Personal Plan and domain registration for familytreemidwifery.org were renewed on August 1, since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to assist you with restoring the domain.

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  csdadmin23 · Member · Sep 29, 2020 at 1:59 pm

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  The items have been paid but the site is still not working.

  familytreemidwifery.org

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  staff-blorbo · Staff · Sep 29, 2020 at 6:18 pm

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  The chargeback dispute still reports as under review by your credit card provider.

  You will need to cancel that chargeback dispute in order to proceed.