Site Down

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  tschaffran · Member · Feb 13, 2022 at 2:27 pm

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  My site appears to have gone down about 6 hours ago and is still down. Please advise.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Feb 13, 2022 at 3:28 pm

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  Hi there, The forum you have posted to is for the WordPress.com hosting platform which is different than the WordPress software that your site is using. You can learn more about these differences here: https://en.support.wordpress.com/com-vs-org/

  The site you’ve linked to is coming back with an error and a link to https://wordpress.org/support/article/faq-troubleshooting/ which would be a good place to start. Otherwise, you’ll want to contact your web hosting provider, Bluehost https://www.bluehost.com/#chat

  Hope that helps.

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  staff-sheva · Staff · Feb 13, 2022 at 6:50 pm

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  Hi @tschaffran,

  I’m afraid that we can’t help directly because your nwoutdoorexplorer.com site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact Bluehost for further support.

  I hope that points you in the right direction.