Site Down
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MY site is down and it says it is due to a woocommerce pluglin. Please help
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.
We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:
https://wordpress.org/support/plugin/woocommerce
The folks over there are familiar with your plugin and in the best position to assist. Hope this helps point you in the right direction! -
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My site http://www.lordofthefamily.com is gone. I have no idea for how long, but I can’t even find it. I pay good money for a simple, easy site and am very upset about this.
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@markwebb50
Hi,
There are two things commonly called “WordPress”.
1. WordPress the free open-source site building software from WordPress.org (this is what you used to build your website), and hosted with a webhost (in your case, this appears to be Dreamhost).
2. WordPress.com, a web host for sites using WordPress software.
The two are related, but completely separate entities. Please read this page for more info on how they are related:
As a completely volunteer based organization offering a free product, WordPress (the open-source software) does not have a phone number, an office, or a support team. Questions are often answered in their forums by helpful community members.
https://wordpress.org/support/forums/
WordPress.com (which you have reached) is a business and does have a support team. But we can only assist with sites that are hosted on our servers. We cannot help with sites hosted elsewhere but built with the WordPress open-source software.
Should your web host help you with this? That would depend entirely on what your hosting package offers for support. Some web hosts offer very high touch WordPress specific support (I would include WordPress.com here). Some only offer that kind of support in higher tier or WordPress-focused hosting packages. While others offer nothing aside from getting you set up with your server space and cpanel/FTP access. You’d have to ask your host what your specific plan offers. And if your current plan doesn’t offer what you need, if there is an option for more focused WordPress support on a higher tier plan.
Does that make sense? Let us know if not or if you have further questions.
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