site down

  • Unknown's avatar
    artistontherun · Member ·

    hi. our site is down, thanks.

    Self-declared URL: idealerestaurant.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Thank you for your message.

    Since your website is not hosted on our WordPress.com managed hosting service, our ability to investigate issues is limited. WordPress.com support primarily covers situations where your site is directly hosted on our platform.

    Our managed hosting, which you can learn more about here: https://wordpress.com/hosting/, offers a range of features including automatic updates, backups, and security measures to ensure the best performance for your website.

    Nonetheless, we understand the urgency of your issue and want to help where we can. One option is to migrate your site to our WordPress.com hosting. We have an easy-to-use plugin that makes the migration process simple.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    If you choose to continue with your current hosting provider, we recommend seeking assistance via the community support forums for the open-source version of WordPress. This is the version that your host uses for your site. They will be in the best position to provide you with the help you need.

    You can find assistance here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    We hope you find these resources helpful and are able to resolve your site issues as soon as possible.

  • Unknown's avatar
    artistontherun · Member ·

    Hi. I’m confused. Our site, http://www.idealerestaurant.com, is already hosted by WordPress….

  • supernovia · Staff ·

    Hi @artistontherun, it seems to be hosted by another hosting company, using a copy of the free WordPress software. The free software is different from our hosting service, and it can’t control your PHP version, but it can let you know when something’s wrong.

    Can you contact your hosting company about upgrading PHP?

    Once you’ve fixed your WordPress installation, we’d be happy to help you import it here so we can take care of maintenance and support for you.

  • Unknown's avatar
    artistontherun · Member ·

    I am actually inquiring about my business site, http://www.Idealerestaurant.com. Thank you!

  • fstat · Staff ·

    Hi there,

    Your site idealerestaurant.com is not hosted by us here on WordPress.com. It uses the WordPress.org software and appears to be hosted by either Siteground or Google Cloud.

    While both WordPress.com and WordPress.org share the WordPress name, they are two separate entities. WordPress.com is a hosting platform, while WordPress.org refers to the open-source WordPress software that can be installed on any host, like the one your site is currently using.

    To get the most appropriate help for your issue, please contact your hosting provider. Also, the official WordPress.org support forums are a great place to get additional help.

  • The topic ‘site down’ is closed to new replies.