Site down. 500 Internal Server Error

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  matt050917 · Member · Dec 12, 2017 at 5:34 pm

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  I created a site, amoritasvineyards.com It has been active for months. I installed two recommended plugins last night, and now the site is down. Also, I built this site through wordpress, and I don’t understand why when I sign into wordpress, it says I haven’t created any sites.

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  matt050917 · Member · Dec 12, 2017 at 5:38 pm

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  The message I see when I try to visit my site is:
  Internal Server Error

  The server encountered an internal error or misconfiguration and was unable to complete your request.

  Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

  More information about this error may be available in the server error log.

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  justjennifer · Member · Dec 12, 2017 at 7:02 pm

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  meta name=”generator” content=”WordPress 4.9.1″

  Hi there, it appears that the site amoritasvineyards.com is hosted on iPage and is using the standalone WP software rather than being hosted here on WordPressdotcom.

  To clarify, Standalone WP (org) and WordPressdotcom (where we are) are different entities with separate documentation and support forums; more information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/

  You can find all the support information for sites using the WP (org) software at https://codex.wordpress.org/Main_Page and at https://wordpress.org/support/ If you don’t have a username on the ORG forums, you can register one on that page. I also suggest searching the forums there for a similar issue before posting.

  Also, FWIW your site loads fine for me.

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  rebeccaruplinnumber2 · Member · Jan 16, 2018 at 12:37 am

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  I am having the same problem with my wordpress.com site, I downloaded a plugin and now my server is unavailable.

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  digitalerasolutions · Member · Jan 16, 2018 at 1:23 am

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  Ive had this problem also and ive fixed it fairly easy by deleting the specified plugin map in my ftp server, this fixed the problem for me, hope this will solve your problem :)

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  justjennifer · Member · Jan 16, 2018 at 8:05 am

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  Hi there, @rebeccaruplin are you referring to https://scarletherbsandwellness.com/ ? If so, I’ve gone ahead and tagged this for Staff assistance.

  Just to let you know, with the Business plan upgrade you are also eligible for direct assistance by Live Chat or Email support when you post at https://wordpress.com/help/contact

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  justjennifer · Member · Jan 16, 2018 at 8:09 am

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  @digitalerasolutions thanks for your help here. However, we don’t have FTP access here on WordPressdotcom sites and this issue requires Staff assistance. This support guide explains some of the differences between WordPressdotcom (where we are) and standalone WP https://en.support.wordpress.com/com-vs-org/ Cheers!

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  kokkieh · Staff · Jan 16, 2018 at 8:12 am

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  @rebeccaruplin

  What plugin did you install? Your site is loading fine for me, and I only see some WooCommerce and an Instagram plugin on your site besides the default ones, nothing that could be causing problems.

  If you prefer, please contact us via live chat for more help with this via the link @justjennifer provided above.

  Also note that it’s best not to post into old threads created by other users if you need help with your site.