Site down

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  maisiestedman · Member · Jul 2, 2017 at 3:50 pm

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  My site ‘obviouslyvegan.com’ has become inaccessible, I started this site on wordpress.com and bought the domain name via wordpress.com also. I then migrated to wordpress.org, using siteground for hosting. I have spoken to someone about why my site may be down and they think it is possibly a case of an expired domain, however, wordpress.com does not allow me to renew my domain ‘obviouslyvegan.com’ as the site is no longer hosted through them. I really don’t know what to do, please help.

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Jul 2, 2017 at 4:43 pm

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  That domain is still hosted by Wild West Domains which is part of WordPress.com. However the domain hosting expired in May and is currently in redemption and there are now increased costs involved in recovering it. See this link for more details: https://en.support.wordpress.com/domains/domain-expiration/
  As staff intervention will be required I have added modlook to the tag box on the right to ask WordPress.com staff to reply to you and explain your options.

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  gemmacevans · Member · Jul 3, 2017 at 10:32 am

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  Hi maisiestedman,

  obviouslyvegan.com expired on 2017-05-17 and is currently in the redemption period (which is why you are unable to renew it from your account):

  Domain Expiration

  We can still try to recover the domain but you will need to pay an $80 redemption fee in addition to the regular domain renewals costs ($18). If you agree to these costs I can generate a payment request for the amount and start the recovery process once it has been paid.

  If you do not want to pay the fee, you can try to re-register the domain once it has been released but there is no guarantee you will be the first to register it.

  Please let me know what you would like to do as soon as you can.

  Thanks!

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  maisiestedman · Member · Jul 3, 2017 at 10:42 am

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  Hi, thank you for your help! I am happy to pay the redemption fee to get the domain back – just let me know what I need to do!

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  gemmacevans · Member · Jul 3, 2017 at 11:42 am

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  Hi Maisie,

  Thanks for confirming. I’ve sent a payment request to the email address on your account — I’ll contact our domain registrar once it has been paid. Please let me know if you don’t receive the email.

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  maisiestedman · Member · Jul 3, 2017 at 11:53 am

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  I’ve made the payment! Thank you so much for your help.

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  gemmacevans · Member · Jul 3, 2017 at 1:49 pm

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  Great, thanks! I’ve contacted our domain registrar and we usually hear back in 1-2 business days. I’ll let you know when I have an update.

  Speak soon.

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  gemmacevans · Member · Jul 4, 2017 at 8:05 am

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  I’ve got good news! We were able to recover the domain and it is now active on your account :)

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  maisiestedman · Member · Jul 4, 2017 at 8:51 am

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  Amazing! Thank you both so much for your help, what a relief :) x

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  gemmacevans · Member · Jul 4, 2017 at 8:57 am

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  My pleasure!