Site down after disconnecting JetPack
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Our website had an error and wasn’t displaying, troubleshooting suggested disconnecting JetPack. Followed the directions from JetPack to do this but now my site has disappeared from WordPress and also the wp content files have disappeared from CPanel.
I have it all backed up with UpdraftPlus, but at the moment I cant access the WordPress dashboard and all the files are gone. I have several paid plugins so i am worried these will also be disrupted now?
Any help much appreciated
The blog I need help with is: (visible only to logged in users)
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Hi,
The site phoenixgymnastics.ie is actually hosted by another company so disconnecting Jetpack made it unavailable to be managed from your WordPress.com account
Unfortunately, the site phoenixgymnastics.ie is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here:
WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho
Your site seems to be hosted with host.ie. You need to contact them to get assistance with this site.
After fixing the issue where the site is hosted, you can connect your WordPress.com account with the site via Jetpack again.
If you are interested in moving your site to WordPress.com we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here.
Hope this helps!
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