site down after update
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Hi there, I’m unable to gain access to my site. Any help would be appreciated.
Self-declared URL: elkeullmer.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hello!
Thanks for reaching out. To avoid any confusion, let’s clarify the different versions of “WordPress”:
- The free, open-source WordPress software that powers your website.
- WordPress.org, where you can obtain the software for free to use on your chosen hosting provider.
- WordPress.com, a managed hosting provider of the WordPress software, which is the platform you’re currently contacting.
Since your site isn’t hosted with us, our ability to assist is limited. However, I can point you in the right direction to get help.
I suggest contacting your hosting provider for assistance with this issue. They host your site’s files and have access to them, making them the best resource for finding and fixing this problem. If you’re unsure who your hosting provider is, you can use a website like Hosting Checker to find that information: https://hostingchecker.com/
Hope this helps! Let me know if you have any further questions.
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I am unable to access my Admin panel in order to disable the plugin that’s causing the issue. Can you help me with that? I am in contact with the hosting site
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I’m glad to hear that you managed to resolve the issue!
It’s important to mention that as a separate entity from the company hosting your website, we don’t have any special access to your site. Therefore, if you encounter any difficulties in the future, reaching out to your hosting provider would be your best course of action.
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