Site down for a month & can't reach WordPress

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  teampinketiesrocks · Member · Jan 26, 2019 at 11:20 pm

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  Web site that I need help with: Pinketies.com

  I have a premium business plan and am unable to reach WordPress to resolve rhe problem once and for all. Pinketies was functioning two months ago. Now, is not showing up as a site with WP although it is.

  So I can not CHAT LIVE wuth someone, becayse that function is naturally not working either. I left messages on THIS forum, including som we with my phone number. Yet, WP has not followed up with me?

  How do I reach them to get my site up and running again? Or should I file an official complaint against WordPress. -Bren Peters

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  poojashetty18 · Staff · Jan 27, 2019 at 8:48 am

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  Hi,

  I have added the modlook tag, someone from the staff will get back to you shortly on this

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  justjennifer · Member · Jan 27, 2019 at 12:53 pm

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  Hello! Staff have replied to your earlier forum threads
  https://en.forums.wordpress.com/users/teampinketiesrocks/topics/ but you don’t appear to be receiving any of the Forum replies.

  You need to be logged in with a different username.

  https://en.forums.wordpress.com/topic/can-not-access-my-site-to-update-it-no-luck-for-2-days-site-name-pinketies-com/#post-3244991

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  staff-zinnia · Staff · Jan 27, 2019 at 2:44 pm

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  Good morning –

  You’ve got a few threads open for the same topic which is not helpful. It makes it harder to keep track of our conversation.

  Before we can help, you need to get signed in to the pinketies user account.

  We are unable to help any further until we hear back from you under that user account. Please note, that at the moment, you are signed in as teampinketiesrocks which is an entirely different user account.