site down help

  • Unknown's avatar
    denotary1 · Member ·

    I have always accessed my account through you guys I have no idea why my website isn’t up and why I can’t access it through you Please help We’re a 24-hour business

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    You can access your site through your WordPress.com account, because your site is connected here via the Jetpack plugin. But it’s not hosted on our servers so we don’t have direct control over your site itself.

    It looks like your site is hosted with Amazon Web Services (AWS), so in this case I think contacting them is your best option – your site lot loading like this points to a hosting/server issue.o

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