Site Down. Host (SiteGround) won’t help and says it’s WordPress problem. Buggy plugin update from WordPress.

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  kmermel · Member · May 20, 2021 at 5:01 pm

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  What can I do? I am unable to ask these questions via email received from support personnel.

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  staff-blorbo · Staff · May 20, 2021 at 6:13 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/