Site down – stating Jetpack 3.3 Required?

butterflyedge · Member · Mar 18, 2015 at 10:11 pm
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Apologies, I’m not crazy savvy with this, so hopefully this makes sense.

A site of mine – yorkminxters.co.uk has been down for a few days. I can’t even access the admin dashboard.

When I go to the ‘My Sites’ page for my WordPress account, this site link has a little yellow warning next to it that when I click, it states ‘Jetpack 3.3 required – update now.’ But when I click ‘update now’, it tries to take me to the Admin page, which is down! Any ideas how to fix this?

The blog I need help with is: (visible only to logged in users)
jsmutek · Member · Mar 19, 2015 at 1:12 am
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Sorry, no answer here, but I’m posting (and subscribing) because I’ve had the Jetpack 3.3 Required message for about a week now as well on my wordpress.com blog (smutek.ninja)

My site isn’t down, but I’ve been perplexed by the message. I didn’t find anything relevant when I searched the forum.
raincoaster · Member · Mar 19, 2015 at 5:57 am
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You’re both in the wrong forum. You need to be at Jetpack.me and at the Jetpack sub-forums in WordPress.org.
robinoz · Member · Mar 19, 2015 at 8:04 am
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Raincoaster….We are NOT in the wrong forum

I have a wordpress.com hosted site and am also getting the non existent update jetpack message. Regular users KNOW that jetpack is for wordpress.org. So why are wordpress.com users getting it.

This is a wordpress issue
jsmutek · Member · Mar 19, 2015 at 9:19 am
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Raincoaster….We are NOT in the wrong forum

Ditto. I’m posting to confirm, again, that I am seeing this upgrade notification on my wordpress.com blog, at smutek.ninja – not on a self hosted site.

Here’s a screenshot.
staff-ozmodiar · Staff · Mar 19, 2015 at 6:03 pm
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@Butterflyedge: Your domain name expired a month ago: http://who.is/whois/yorkminxters.co.uk

You’ll need to contact your registrar to get that cleared up.

I’ve removed it from your WordPress.com for the time being so you don’t continue to get these notices.
staff-ozmodiar · Staff · Mar 19, 2015 at 6:04 pm
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@jsmutek: The issue is that you previously had a Jetpack site using the smutek.ninja domain; I have removed the Jetpack site from your account, so you shouldn’t continue to see the update notice.
staff-ozmodiar · Staff · Mar 19, 2015 at 6:04 pm
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@robinoz: same situation as above. I have disconnected it.
jsmutek · Member · Mar 19, 2015 at 6:47 pm
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Thanks rootjosh!
robinoz · Member · Mar 20, 2015 at 1:40 am
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Thanks rootjosh! I assume you mean disconnected it, not the other bit about site being expired because mine is not. Cheers.

(BTW The new stats page is still useless showing next to nothing yet I get 3,000 a day minimum) I hope that is sorted by “removing the jetpack” solution soon
robinoz · Member · Mar 20, 2015 at 1:52 am
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re above it is still asking for jetpack here is a screengrab.
Screengrab
staff-ozmodiar · Staff · Mar 20, 2015 at 4:47 pm
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Can you give that screenshot another try? I’m getting a 404
cymonegantt · Member · Mar 24, 2015 at 3:02 am
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Also having a similar issue. Cannot access admin pages for site, last accessed in November. Asks to update jetpack but takes me to a blank screen.

The blog I need help with is theblockishaute.com
gslender · Member · Mar 29, 2015 at 2:49 am
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I have the same problem … site is rednels.com and I’m also getting the jetpack 3.3 upgrade issues !?!
shawnajroberts · Member · Mar 30, 2015 at 8:23 pm
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@robinoz – Looks like your Jetpack site wasn’t disconnected correctly. I just disconnected it.

@cymonegantt – That sounds like a different issue. If you need help accessing your self hosted site’s admin pages, you’ll need to contact your webhost.

@gslender – I’ve disconnected that Jetpack link as well.
craigholloway · Member · Apr 27, 2015 at 11:19 am
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I have the same problem saying Jetpack 3.3 is required…..site is http://www.artfocus.net.au/blog.
craigholloway · Member · Apr 27, 2015 at 11:20 am
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Sorry that link is now not working??….just try http://www.artfocus.net.au
shawnajroberts · Member · Apr 27, 2015 at 9:48 pm
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@craigholloway – Can you please log into your site and make sure that your Jetpack plugin is up to date? From what I’m pulling up, http://www.artfocus.net.au/blog/ is running an old version. Let me know if this isn’t the case!
craigholloway · Member · Apr 28, 2015 at 1:24 am
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Hi Shawna, I can’t even access above link… I’m getting a ‘403 forbidden’ message.
craigholloway · Member · Apr 28, 2015 at 1:27 am
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On top of my stats page at top it says ‘Jetpack 3.3 is required’
When I click on ‘Update now’ it just goes to the website and seems no update has occurred and can’t access site to update.

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