Site editor main page not working

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  vibrantfkc · Member · Nov 2, 2024 at 8:32 am

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  Hi.

  My wordpress skills are medium, still learning creating and maintaining our website

  My site editor main page isn’t working anymore, I changed the theme and it still has the same issue.

  I have deactivated all plugins and it still has an issue.

  I have contacted the them provider and they say it is a word press issue. They have said below:

  In this case there seems to be something wrong with the permissions of your WordPress user, and the solution is necessary for you to get the visualization of the editing page. This is a problem that does not belong to our themes. You can solve this issue with WordPress, or you can also acquire our specialized support, in which you can count on a team of qualified professionals to get support, editions, and even the complete creation of your site, where you won’t have to worry about anything, we will take care of everything. If you are interested in getting more details, just reply to this message.

  Best Regards,
  Effe Themes

  I have also contact our host and they say

  Hi there Robert.

  Thanks for your patience.

  Taking a look into this issue here, when accessing the site editor, we can see that in our development console on the browser, the requests that its makes to try to retrieve those pages, it simply cannot be found.

  I can’t see any other errors related to our hosting or any ModSecurity rules being triggered, this issue is, unfortunately, WordPress-specific and not anything with our hosting servers here.

  I have attached a screenshot of the development console for you as well.

  I have also tried to reinstall WordPress core files and this has not resolved the issue as well as purged all cache.

  I would look to reach out to a developer about this issue as they would be able to take a further look and see what the issue could be as since we are not trained in this area, our scope of support is very limited.

  Let us know if you have any issues or questions.

  Regards,

  I have also created a site for a friend a couple of days ago and it all worked in their wordpress.

  Any help would be great 👍

  The blog I need help with is: (visible only to moderators and staff)

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  vibrantfkc · Member · Nov 2, 2024 at 9:09 am

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  Hi Again,

  It works in troubleshooting mode, any idea on what it could be?

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  caimin · Staff · Nov 3, 2024 at 8:03 am

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  Hi, The site you mentioned is not hosted here at WordPress.com, so we’re not able to offer any assistance. You’ll need to contact your current host, it looks like you can do that via this page: https://synergywholesale.com/partner-lookup/