Site erasal

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  nutalways3973891659 · Member · Dec 1, 2025 at 12:22 pm

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  Hi,

  I received a email telling me to renew my domain but when i went to pay, i could’nt because it asked me for a phone number linked to my account that i did’nt have since i did’nt needed it until now.

  I tried logging into my account to add a number but everything seem to have disappear. And it show me a different username. Everything is blank. My website is still online though.

  Also i pay only for the domain, i have a free plan. So i dont see why all my profile would be erased the day before expiration, for example.

  Wow.

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  staff-jadezilla · Staff · Dec 1, 2025 at 12:58 pm

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  Hi there,

  I understand you’re running into issues renewing your domain.

  I checked, and there doesn’t appear to be a WordPress.com account associated with the email address you’re using to contact us here.

  Could you please share the domain URL so I can look into this further? If you’d rather not post it publicly, you can email us at passwordhelp@wordpress.com, and we’ll help you regain access to your WordPress.com account.

  Kind regards,
  Jade

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  nutalways3973891659 · Member · Dec 1, 2025 at 6:20 pm

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  Thank you for your response.

  Yes this is my email adress.

  The domain URL is https://maconneriembc.ca/

  It does’nt have anything to do with the name of the profile that appears now.

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  staff-reyrey · Staff · Dec 1, 2025 at 8:42 pm

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  Hi nutalways3973891659, Thanks for sending the site address! I was able to track down the site, and I’ve just sent a direct email to the address listed on the account. Please check that inbox for our reply so we can continue helping you from there.