Site experiencing technical issues

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  junenessa · Member · Mar 6, 2022 at 12:48 am

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  I received an email from WordPress saying that my site is experiencing a technical issue – WordPress caught an error with one of the plugins, Jetpack by wordpress

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  junenessa · Member · Mar 6, 2022 at 12:49 am

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  I need help fixing this error

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  supernovia · Staff · Mar 6, 2022 at 2:32 am

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  Hi @junenessa, that site isn’t hosted on our services, but perhaps we can point you in the right direction.

  – Can you copy the exact error message you get and try searching for it?

  – Since a specific plugin is mentioned in the error, you might try uninstalling and reinstalling it. Please ask your host to help you make backups first:
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  – If you suspect there could be a conflict between two plugins, you can use Health Check to troubleshoot:

  Health Check & Troubleshooting

  Going forward, you’ll also want to use the correct resources for help with the free WordPress code. We have some tips here: https://wordpress.com/support/help-support-options/#word-press-org-support

  WordPress.com uses that free code for our hosting service. We provide support, maintenance, SSL, and more for our users. You can learn more about the differences here:
  https://get.wp.com

  Hoping this helps!